Read our privacy notice for information on how we collect, store and process your data.
The Council is the data controller for purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Brighton & Hove City Council is registered with the Information Commissioner's Office (ICO) as a data controller under registration number Z5840053.
Brighton & Hove City Council are committed to protecting your personal information. As a data controller we have a responsibility to ensure that you understand why and how we collect and use your personal information in accordance with data protection law.
We are collecting your data for the purpose of improving our service provisions as well as our customer satisfaction.
We have a lawful basis for processing under Art. 6 GDPR Lawfulness of Processing (1e) is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
As you have consented your information will be processed under Art. 6 GDPR Lawfulness of Processing (1a), the data subject has given consent to the processing of his or her personal data for one or more specific purposes. By participating in this satisfaction survey you are providing your consent.
Our lawful basis for processing your personal data under the General Data Protection Regulations 2018, Article 6.1(a) Consent. Information will also be shared with internal staff members to ensure transparency within our service.
We may share your anonymised feedback with our contracted landlords so we can discuss potential improvements to their standards of service delivery and accommodation. We will only share your personal data with a landlord if it is necessary to address a matter you have highlighted. It will be anonymised wherever possible.
We need to share personal data with our temporary accommodation and contract staff if they need to conduct an investigation. More serious issues may also be shared with a senior manager. We will gather together data from all responders to produce performance reports on landlord performance, for leadership. Please see list of those your information will be shared with:
We will gather personal data together every three months and generate an anonymous report, to learn about landlord performance and improve standards. Then we will delete the personally identifiable data. The anonymised data may be kept for a maximum of 3 years.
Your information is processed in the UK.
Should you have any further queries on the uses of your information, send an email to TAplacements@brighton-hove.gov.uk.
Under GDPR you have certain rights concerning your information.
Check your rights in relation to your personal information.
If you have a concern about how we collect or use your personal data you can contact the Council’s Data Protection Officer.
We aim to resolve all complaints about how we handle personal information. You also have the right to make a complaint about data protection to the Information Commissioner's Office.
Contact them by post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or phone 0303 1231 113.
You can also make a complaint or find out more information on the Commissioner's Office website.
If your complaint is not about data protection, find details on how to make a complaint about a council service.