Request a refund for your parking permit

If you use MyAccount 

If your permit is registered with MyAccount, you can sign in and request a refund.

Sign in to MyAccount

If you don't use MyAccount

If you don't have a MyAccount, you can download and use the refund request form below.

You can use this form to request a refund for:

• resident parking permits
• business parking permits
• traders parking permits
• dispensation parking permits
• hotel parking permits

You will need to return the completed refund form:

• by post to Parking Customer Services, Hove Town Hall, Norton Road, Hove, BN3 7QP
• online using our contact parking services form - you will need to upload your completed form

Refunds are processed to the original card payment source. If we cannot refund to your original payment source, we will contact you and request your bank account details to process a BACS payment refund.  

Please note: Blue Badge discounted permits are not eligible for refunds.

If you no longer have your parking permit

In most cases, we need to see your parking permit to approve a refund.

If you have lost your parking permit, we cannot approve your application for a refund or change of vehicle. You must apply for a new permit.

If you have sold your vehicle and left your parking permit in it, you should contact the buyer and retrieve the permit.

If you have scrapped your vehicle with your permit in it, we may accept your Certificate of Destruction issued by the DVLA.

For more advice or information, contact parking services.