PayByPhone parking

Find out what PayByPhone is, how to use it and how to pay at a shop in the city using PayPoint.

PayByPhone

PayByPhone parking is available for all parking bays where you pay across Brighton & Hove.

You can use any mobile phone to PayByPhone; you don't need an internet connection.

If you don't have a mobile phone, you can pay at a PayPoint shop.

View our PayByPhone user guide.

Register for PayByPhone

It's best to register for PayByPhone before you first use it. You can also register when you park.

Register using one of the methods below:

To get help using a computer or other digital device and improve your online skills, join one of our build your digital skills sessions.

 PayByPhone service charges

There's a 10p service charge for each transaction.

There are other optional charges for additional message alerts and receipts, both of which cost 10p for each message.

The option for these can be changed in the default settings.

How to pay

Once you've registered, you can pay in a number of ways. If you do not have a smartphone, you can phone the automatic payment line or text.

Touch Tone

  1. Phone the number displayed on the signage.
  2. Respond to the prompts.
  3. Wait to hear that parking has started.

Text

  1. Text 65565 with LOCATION (see on street signage), DURATION (in hours) and the 3-digit security code from the back of the registered payment card.
  2. Wait for text confirmation that parking has started.

You do not need a smartphone to pay by Touch Tone or text.

Mobile web

  1. Visit the mobile web page or the website PayByPhone - Simplifying your journey.
  2. Log in, then enter your parking requirements.

Mobile apps

Download and register on your device. Apps are available for iPhone and Android devices.

Multiple vehicles on one account

There is no limit to the number of vehicles which can be added to an account.

The PayByPhone system will default to either:

  • the last vehicle parked
  • the last vehicle added to the account

Ensure the correct vehicle has been selected when purchasing a parking session.

Help and guidance

You can view a step-by-step guide on the PayByPhone website.

Find out how to find a PaybyPhone location.

When you access the website, make sure you're on the correct site, which is www.paybyphone.co.uk. No other sites are affiliated with PayByPhone payments. 

Watch the video below to find out how to pay for parking with PayByPhone.

PayByPhone has introduced a self-service support centre. Customers can access services such as refund requests. Refunds cannot be submitted for any unused time on a parking session. s. Download our Pay and Display Equality Impact Assessment. 

Paying at a PayPoint shop

You can pay for parking with cash at any shop in the city with the PayPoint sign. 

To pay at a PayPoint shop, you'll need:

  • the parking location shown on the sign where your car is parked
  • your vehicle registration number

Ask at the counter of a PayPoint shop to pay for your PayByPhone parking. They will ask for the above information and then process your transaction on your behalf.

The shop will then take your cash payment and provide you with a receipt.

You do not need exact change; you can pay with notes and get change. There are over 150 shops with PayPoint in Brighton & Hove.

Find a PayPoint shop

Use the PayPoint website to find your nearest PayPoint shop.

Alternatively, you can text the word CASH to 60075 along with the PayByPhone location of where you're parked. We'll reply with details of your 2 nearest PayPoint shops.

Extending your parking with cash at a PayPoint shop

PayPoint sessions cannot be extended; they're treated as guest transactions. However, if a customer wishes to create another parking session, they can do so via PayPoint.