Parking suspension refunds

When you are eligible for a refund

If you no longer need your suspension, you may be eligible for a full or partial refund.

If a vehicle has ignored the suspension signs and has parked in your suspension, you need to phone the Parking Enforcement Rapid Response Team before 11:30am on the day of your suspension.

If you request removal before 11:30am, we’ll consider issuing a refund. Contact parking services, and we’ll review the details of your case. This does not guarantee you a full or partial refund.

If the removal request is made after 11:30am on the day of the suspension, we cannot provide a refund and will not review your case.

A full refund will be issued if:

• the suspension did not take place because we made an error
• you cancel the suspension before it is put in place (you must let us know by midday the day before the suspension is not required)
• the police cancelled the suspension for security reasons

Partial refunds

If you’ve paid for a suspension for longer than you need it, you may be able to get a refund for the unused days.

We’ll calculate your refund based on the number of bays multiplied by the number of full unused days remaining.

You need to let us know by midday the day before the bay is not needed. Send an email to: